Day 54: Warm, 80s; 104 t/a
ASM: Shannon
HC: Kayla
Loader: Peyton
1) We were BUSY! Also discovered Diana, our new Pro CSA, is my former customer, D Hercules:)
2) Needed Code 50, but P was busy loading a pallet of concrete. No one else showed up (Brent, where are you?????); finally a customer did it!
3) Needed an o/r; hopped to #1 (out of $1s, but could do CCs) until DS Keri arrived; she helped bust the line.
4) Was being lazy with the MLR status, until a customer whose ph # revealed the OLD ML, asked me about her points. I 'fessed up at that point, explained the difference, then sent the link to her phone. She was appreciative, but also pissed....apparently NO ONE ELSE had ever explained it!
Outfit: Black dog tee, dark capris, gold squares
Off tomorrow to take Mom to an appt!
Day 55: Sunny, hot, low 80s; 103 t/a
ASM: Alex
HC: Austin
Loaders: Joe, Jax
1) Ran out of $1s on #1
2) Was told to refund the insulation machine deposit, even though they'd had it since the 8th.
3) Conrad was fired due to family emergency; he'd not told them???
4) LOUD customer recognized me as 'the romance author', and as he left, told me he loved me....*eye roll*
5) Customer used LAME jokes on me at 9:30.....geez.
6) Little girl pretended some drywall cardboard strip was a snake; I played along and she was entertained:)
Outfit: Gray America tee, dark capris, white danglies
Day 56: Sunny, low 80s; 95 t/a
HC: Alex
HC: Austin
Loader: Jax
1) Had to call for Jax 4 times in 90 mins to help with loading or plywood, or to the saw!
2) Customer wanted trex delivered.
-They had called earlier and was told if their order was over $2K, delivery fee was only $29. Oops, that's just for PRO customers; they have no such account. Delivery is $79. That's fine....
-Card declined, then the register 'lost' the order. Had to re-input it again. Card declined a 2nd time; woman simply wrote a check, all the while muttering about changing banks.
3) HC A pulled #2 and found an EMPTY CHECK made out to LU. Time was 7:42; I was on break. HC A knew who it belonged to.
4) Shift began with ASM Shannon telling everyone to check their schedules. At first, I thought they'd scheduled me for this weekend, but then realized it was for NEXT weekend, which I cannot do. Sent her an email, and volunteered to work this weekend. ASM Alex said I could work Fri and Sun; he had Sat covered.
Day 57: Rain, low 80s; humid; 83 t/a
ASM: Alex
HC: Austin
Loaders: Jax, Joey
1) It was a fairly decent shift for being Friday the 13th!
2) Rained; Lumber was humid! HC A said he liked my fan!
3) Forgot to mention earlier, a woman saw our Ice item # note and thought it was ICE! "Yes, we have ICE on speed-dial...."
4) I get to be on CS desk tomorrow! Told them I'd be happy to handle the returns, if someone else answered the phone. Alex said he'd rotate me and Kate if we got too stressed!
Outfit: New blue floral tee, dark capris, pearl necklace and danglies
Day 58: Rare Sat, Flag Day, humid, low 80s; 99 t/a
ASM: Alex
HC: Austin
Loaders: Jax, Bayden
1) As I was clocking in, a woman asked me to call for help in Flooring.
2) When I arrived at the CS desk, was told to go to Lumber and give Emma her break.
3) SM Matt hijacked me and told me to take over for Seti..."MST should NOT be on a register!" Finished his t/a, logged him out, logged in, rang up 1 customer, and logged off.
4) Arrived at lumber and took over for Emma, then a woman showed up. Finished Cust #1, then asked the woman if she needed help. Turned out she wanted to order a drop ceiling, but we didn't have anyone in Pro (Tate was scheduled, but he'd quit). I looked it up, but it looked complicated. Called ASM Maria, but no answer. Called SM Matt and explained the issue; he sent Maria to help.
5) Turned out SM Matt had Matty T and Emma clean the pro area thoroughly...."anything you think doesn't belong, toss it".
6) Did a PU later order, but when they came in an hour later, they changed their minds about the boards, and couldn't refund it. Tried everything I could think of, then called Emma. Turned out she had to 'Pick' the order before a refund could be given!
7) Things didn't slow down until 6:30.
8) From 5-6:30, was calling Jax every 15 mins or so. He copped an attitude on the last one, when I needed a forklift driver..."I need people!" and went back to doing what he was doing. I called for a forklift driver; Steve Y came down, looking puzzled...."Alex said Jax is here...."
"Yeah, I basically got an FU' from him."
Steve called Alex, who came down and ran the forklift.
Outfit: Gray flower 'flag' tee, dark capris, gold teardrop danglies
Day 59: Rare Sun Hot, humid, mid 80s; 69 t/a
ASM: Alex
HC: Sonia
Loader: Jax
1) It was 'call-in day'....I walked in, expecting to have a nice afternoon, trading customers with Robin, and Sonia said, "Thank God you're here!" HC Kay had called in; Robin had called in.
2) Marilyn and I had been tripping over each other from 3-4:30; Sonia had told me there was no one to cover my break, so I decided to get a pit stop in before she left at 5. I left her alone for 10 mins and returned to find Mari with a large order and getting an o/r; Kaleb on #2 with a large order, and a 3rd customer behind him!
3) Had 3 people walk up just as we were closing. Sonia was copping an attitude about it.
4) After we closed, I saw a woman pull in and try to go to the front door.
5) Sonia was VERY grumpy as we clocked out!
Outfit: Black blouse, dark capris, silver spirals
