From The Stupid Files: Y7, W 14

 Day 45: Memorial Day Cool, high 60s; 70 t/a

ASM: Alex

HC: Austin, Kaitlyn

Loaders:  DS Charlie, ASM Ian, Kaleb

1) Pro K was trying to sign a woman up for the MLR but her phone wasn't receiving the texts, and when she scanned the QR code, she didn't know her Apple PW. So then Kath sent it to her email successfully, but when creating a PW, she used one of the item # on the flyer 'so she'd remember it'.  This entire transaction (just to get a Blackstone grill at the member price!) took over an hour.  Some people (over a certain age, maybe???) should not be allowed to use mobile apps.

2) Customer bought a French door, then discovered they couldn't get it in their truck. ASM Ian decided to refund/rebill and set it up for delivery. BUT, the earliest delivery could get it to them was Wednesday, and they needed it today.  Plan C was to cut several boards and create a platform. Fine; but THEN they discovered the door was missing a part. By this time, they were 2 hours in. The guy decided to go CUT the part off another door, but was stopped in time.  DS Charlie simply swapped out the door, and the customer left....after nearly 3 hours.

3) Management ordered Domino's Pizza for us, and the fresh ones arrived as my 1st break was over. Opted to eat a fresh hot slice and extend my break by 5 mins.

4) Marilyn was with me until 6, and we weren't that busy, until she left. I wasn't exactly slammed, but was steady until 7. HC Austin sent me to lunch, then only had 12 t/a while I was gone.

5) Something happened at the Holiday Inn; after 10, several fire trucks and police arrived.  Hope I find out, and that no one was hurt.

Outfit:  White God Bless The USA tee, faded jeggings, thin gold hoops

Day 46: Cool, low 70s; 16 t/a

ASM:  Maria

HC: Kayla

Loader:  DS Charlie (Conrad called in)

1) Came in at 7pm b/c apparently no one else was willing to come in. Same is true for tomorrow; Schedule had nobody closing in LG or ASCO; just Kay and Dawson!  I have to take Ned to Washington tomorrow, then meet Sara in Princeton at Maurice's at 4.

2) Customer asked if I could add his electrical and countertops to his VSP; I said we'd try; I'd never added to an existing VSP before. But when he arrived, he only had the countertops, totalling less than $600. Asked him about the cabinets; he said he'd changed his mind and would pay for them later.

3) I arrived at 7, and Dawson hadn't pulled trash, collected the paperwork, or even swept yet.

Outfit:  White Valspar tee, faded jeggings, neutral danglies

Day 47: Cool, mid-70s; 17 t/a

ASM:  Shannon

HC:  Kayla

Loaders:  Brighton (final day), Joe

1) Woman asked if we had any swings, and then asked where Aisle 25 was.  I told her the other end.  She then asked if we had them any other place; I looked it up and no, only in Aisle 25. Then she asked if it was on the left or the right!  Told her right, then after she walked away, I asked Kay if I was speaking English.  A customer happened to walk up at that time, overheard me, and laughed.

2) Watched ASCO while Kait was on a break, and 1st customer had a gift card to buy.  No problem. 2nd customer had the wire on the other register; I said I'd ring them up over there.  Things were fine until I notice a friend of mine needing help. I ran over to help; the machine ate their $20 and wouldn't take the 2nd.  Called HC Kay, then went back to customer #2, and finished them out. Kait arrived; customer #4 wanted a pallet of mulch.  Called OSLG to find out how many was on a pallet, and got him rung up.  Then Kay arrived, tore the machine apart, and discovered their $20 bill crumpled up like an accordian!  I rant them up on #6, then went to do soda count.

3) After gathering the soda, and putting #5 and 6 away, I pushed the cart to Lumber and asked Dawson if he wanted to do soda or clean. He chose to start gathering the trash and sweeping. After the soda was filled, I sanitized the registers, coffee bar, and counters.

4) I'd arrived at 7 again, and while Dawson had gathered the paperwork, he hadn't consolidated the trash yet.

Outfit:  Black eclipse tee, faded jeggings, eclipse earrings

Regular shift tomorrow!

Day 48: Cloudy; low 70s; 85 t/a

ASM:  Shannon

HC:  Austin

Loaders:  Kaleb, Peyton

1) Hadn't even clocked in when Bob called my name and told me I'd be covering Millwork, Electrical, and Plumbing, including the Pro Desk!  HA!

2) Had a couple of entitled customers.

3) Learned we have a 'cashier' named Quanita, who apparently can't read or count, so she's been relegated to flower watering.  My question was, who filled out her app?  How did they hire her for this position?

Outfit:  Gold tee, faded jeggings, thin gold hoops

Day 49:  Cloudy, low 70s; 114 t/a

1) Had a shadow until 5:30; she used to work at Big Lots

2) Had an online return that wouldn't go through; had to send him to CS.

3) Didn't get sent to lunch until 8; then was sidelined by a customer needing help in Lights. Was supposed to go at 6:30, and was hoping for Thainamite.

4) Was uncommonly busy!  Didn't even get to do my LU.

Outfit: Yellow Fla tee, faded jeggings, sea horses

Off for the weekend!