Day 11: Day 7 with No Voice
Went in at 3, and relieved Kem, then helped Mgr Mi with a transaction. Got mildly irritated with Charlie when I had to look up the item #s on a customer's list....I'd asked them to check with one of the Pros, but they said C told them to come to me! In the meantime, my line is backing up....so they go off to double-check two items. I hurry through the line, then return to them. Finally get everything rung up and ready for delivery, and line is backing up again! Finish; ring up last two items, and they go on their merry way. I ring everyone else up.
Loader J stepped off the forklift and rolled his ankle; it swelled up like a baseball, so we sent him home.
Loader C was looking for a spotter, so I hopped on the intercom and paged for one....O arrived within a minute! We were laughing...."OMG....get Molly off the pager!"
Realized at 7 that I'd not been offered a break, so called HC D, who sent Karen down. I took a pit stop, grabbed my lunch, and ate it at the desk. K didn't go back up front for 30 mins! We used it as a training tool; she did an LAR while I was gone, then showed her how to tax exempt and military. And how to do a return, lumber-style.
Made three mistakes: A) accidentally left a man's return item onscreen as I rang up customer B. Oops... B) Customer C hands me $420; I rang it up as $440. C) Customer D hands me $22 for a $21 payment....geez.....
I'd called HC D down for an override....then for 1s and 5s....then had to call her for a propane exchange. "OMG Molly...you're fired; you're making me walk too much!"
Otherwise, rest of the night went well. After final customer left, and HC D cleaned me out, I helped her with the pop and took back items to Paint, Hardware, Flooring, and Millwork. Friend BJG had texted; I called her after I clocked out. She's decided to move into assisted living.
Outfit: Maroon/black Sugar Cookie tee, dark jeggings, tools mask
Day 12: 8th day with no voice $9502 in sales
Arrived; things were a little slow, so did pop count and started prelim duties. Had loader K cover the register at 5:30 while I took a pit stop, then was fairly busy for the next several hours. Snow fell around 6:30 and the temperature began falling rapidly.
Alexa relieved me at 7, as I was trying to get a hold of a manager in hardware ('hardwood' it came out, ha ha!), and A went down to find the part the customer was trying to find. Then I went to lunch.
Returned and started final closing duties, amid good-natured ribbing about my cracking voice. After HC M cleaned me out, returned items to Electrical, Tools, Paint, and Hardware, along with the wheelchair basket. Put up my vest, then helped fill the snacks. Clocked out around 9:50.
Outfit: Red/white turtleneck, dark jeggings, black mask
Day 13: 9th day with no voice $9951 in sales
Arrived to discover Loader C quit and J was still out with his ankle. Things were slower, so was able to take a speedy pop count, and do the other prelim duties. When Pro team left, gathered trash and met the new HC, E. Had one round of intestinal issue at 4:30. Otherwise, rest of evening was hassle-free. Needed one o/r for carpet, then at closing. a CFH showed up, wanted an untreated 4x4. Found it, checked him out as the store was closing. Since Loader G had come in around 7 and was taking out the hopper, I opted to leave the door open so I could retrieve the customer's cart. Wrong. Thing. To. Do. He came back in and asked if we had a half sheet of plywood. Told him to hurry, since we were closed. He arrived at the same time Mgr T and HC E did, and asked if he could get it cut. We said no. He then asked if he could see if it would fit in his vehicle. E went with him, and it did, so I rang him up. My blue bag wasn't there, so T went to get it. In the meantime, E returns with the news NOW the customer wants one concrete block, is paying in cash. I ring it up, just as T returns. I explain the delay....E comes back with the $$, I finish transaction. When E comes back in, I shut the door, since G was back inside by that time!
Apparently Corporate came in this morning, and we scored a 54. Had only a few 'problem' issues, but should be fixed in a few months, when they return.
Returned items to Paint and Hardware, then put up my vest. Clocked out at 9:20.
Outfit: Mama Bear sweatshirt, dark jeggings, black mask
Day 14: 10th day vocally challenged! $9786 in sales
Shift went well; was steady. Did prelim duties; went to lunch at 6:15, and when I returned, did the closing duties. Was considering calling in tomorrow, but was getting a weird vibe from Mgr T, so decided to be an adult and work this weekend instead.
Outfit: Black tunic, dark jeggings, elephant mask
Day 15: 11th day vocally challenged! $12,803 in sales
Shift went well:) Kept track of mask vs no mask, and surprise surprise....it was the same before and after lunch: 32 w/o; 10 with:) Was slammed at the beginning of my shift for 45 mins....then just as another customer arrived, I heard my name being paged. Then again as I hit the total, and a third time as he was inserting his card. I popped over to the phone, returned the call, and accidentally snapped at Mgr T....I'm with a customer; I'll call you back.
She said she wanted to verify I'd checked everything on the return receipt and I said yes, hung up, and finished with my customer. Then called back; got HC E, told him what was being returned, and told him to tell T I was sorry for the attitude.
Later, I saw her while at lunch and apologized again for any bitchiness portrayed. She said it was fine.
Customer A tried to snow me. "You're my favorite cashier!
"You always give me 10% discount."
"Do you have a military discount?"
"Then you're not getting it today."
Then he tried to talk me into selling one of my buttons for his $.29 change.
"I guess you're NOT my favorite cashier."
I'd never seen him before, and wasn't going to be bowled over by his attempt to sweet-talk me into a discount!
Managed to get most of my closing duties finished before we closed., then took the trash to the hopper and walked HC D back to the front and returned an item to Hardware before putting up my vest. Clocked out at 9:20....and discovered I'd gotten a $.19 raise at the beginning of the month!
Outfit: Gray v-neck long-sleeved tee, faded jeggings, elephant mask.
Day 16: Voice is getting better??? 10-7pm $16,758 in sales
First part of shift went well. Sent Jill to lunch, and was steady the entire time. Mgr T told me that when J returned, if we weren't busy, to go up front. So I did.....and was there until 1, when I had to give J her fifteen min break. Then took mine, and from 1:30-2, did returns. Went to lunch at 2 (McA's), and when I returned, sent Jill home, then was with Sami the rest of the shift. She did the pop count, but didn't take a full count, so when she went to lunch, I corrected it, and swept. When she returned, we petted a couple of dogs, including Charli, the Black Pyrenees, then around 5:30, I took a pit stop. When I returned, S was ringing up a difficult customer, and didn't scan all the flooring correctly. I tried to correct it, and S took it the wrong way. HC A called down to request S go up front; S got huffy and walked up. I was fairly steady for the next hour, and thought Alexa was my replacement, but she'd just come down for a snack and saw the line. Soon, S returned and I left. Clocked out around 7:20.
Outfit: Gray Home Grown sweatshirt, faded jeggings, elephant mask.
Day 17: Voice still improving! 10-7pm $15,443 in sales
Arrived; discovered Cindy's only been there an hour, so hopped on #2. Things went well; C took her break, then was told to take mine at noon. Well, at noon, we were swamped, so didn't take it until 12:15. When I returned, Sami was there, but went back up front. C went to lunch at 1, and I was slammed until she returned. I went to lunch at 2, and enjoyed the burgers and cookies the company provided. When I returned, things slowed a little, but Mgr T insisted we push the credit apps. I finally got one at 6; I was joking about it being the '20 questions' part of the transaction, ha ha!
Learned Gerald Heath is NOT whom he claims to be....oops....I need to check his ID every time he tries to use his temp card.
Did the pop count at 6, swept up, emptied trash, and when Sami relieved me at 7, I skedaddled:) Clocked out at 7:15.
Outfit: Palm tree sweatshirt, faded jeggings, black mask. Survived another 7 day stretch!